The the business world, we read all day long. We research, review contracts, proof read, read emails, etc. At the end of the day, curling up on the couch with more to read about business is not usually a top priority. Luckily, we can gain some quick and practical advice in small doses with John G. Miller's "Outstanding! 47 Ways to Make Your Organization Exceptional." Miller fits 47 rules to work by into just 197 pages. Using humor and cutting out the fat, "Outstanding!" is a quick and easy read even for people with hectic schedules.
Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful.
Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work.
With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can--and should--be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.