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Employee Satisfaction/Culture Surveys
Assessments & surveys to improve your employee & customer satisfaction & loyalty.
New Hire Orientation / Retention Survey
Introducing The Retention Survey Program, your way to make sure your employees stay happy with your company and motivated in their job. Research has shown that the first 90 days on the job are crucial to shaping the way an employee feels about their work environment. Learn about your new hires' work experience and head off potential problems before they start!
Customer Service Perspective ™
The Customer Service Perspective measures eight behavioral characteristics and two proficiencies that are key to delivering excellent customer service. "Customers go where they are wanted and stay where they are appreciated." Use the survey to hire people who will enhance your company's reputation and create customer satisfaction and goodwill.
The Organizational Alignment Survey
Our Alignment Survey is a ready-made early warning system that provides real time data on the effectiveness of your value chain and the readiness of your organization to meet changing customer requirements. The results of the Alignment Navigator deliver a platform for launching process improvement teams that are directly tied to your critical success factors
More Information:
SmartMoves! Employee Satisfaction/Culture Survey - the Framework - Beyond the Balanced Scorecard
The Employee Satisfaction/Culture Survey - the Framework - Composite View
